Arlene's Pet Care's in home professional San Antonio, Texas offering pet sitting services & dog walking to the greater San Antonio metro area. Services provided include; dog walking, house sitting, pet sitter, pet care, dog care, cat care, small animal care, pet taxi and much more. We are bonded and insured pet sitters dog walkers in San Antonio, TX.
Frequently Asked Questions

Prepare your home for a pet sitter:

  • Inform your pet sitter of anything that is not working properly (i.e., door locks, alarms, toilets, sinks, etc.)
  • Inform your pet sitter of ideal thermostat control including the device operation
  • Due to pet and liability concerns, inform your pet sitter of any individual entering your home while you are away
  • Please leave all leashes for dogs on the counter or table
  • Dogs that remain outside need to have shelter and a secured yard, including gates and locks.  In the event of inclement weather, dogs in pet sitter’s care will not remain outside.  Please provide written instructions for pet sitter for this circumstance.
  • Potentially dangerous and harmful plants need to be removed from your pets reach
  • Place all necessary items for the pet sitter on a counter or table for easy accessibility (i.e., can opener, spoon, dish, treats, food, cleaning supplies, trash bags, paper towels, paw towels, etc.)
  • Please provide your landlord and/or alarm company with the name of your pet sitter in case of an emergency
  • Please provide your pet sitter with a local emergency contact in the event of a catastrophe or evacuation
  • Please leave an outside light on if your pet sitter will be making the initial visit after dark

Prepare your pet for a pet sitter:

  • Leave enough food, treats, litter, toys, etc. for the length of time you will be away from your home
  • Please place collars with ID and rabies tags on all pets under care of the pet sitter
  • Please make certain your pet carrier is easily accessible
  • Please place all medications for your pet on a counter or table with written detailed instructions for administering the medicine
  • Please provide your veterinarian with pet sitter information, particularly important with animals currently on medications
  • Please leave written instructions on how you can be reached in the event of an emergency.  It is important to provide an alternate telephone number, other than your cell telephone

Why should I choose a pet sitter instead of kennel for my pets?
What services will ARLENE’S PET CARE provide during visits with my pets?
Are pet sitters from ARLENE’S PET CARE available for times other than vacation periods?
Will ARLENE’S PET CARE take my pets to their home or visit them in mine?
How long are the visits?
Can I meet my pet sitter?
Does ARLENE’S PET CARE require that my pet have vaccinations?
If my pet becomes ill or injured during my absence, how will it be handled?
What if my pet sitter has an emergency and cannot get to my pets?
Is overnight care available?
What days of the week is service provided?
Why does ARLENE’S PET CARE request that I call upon departure and arrival?
What forms of payment do you take and when do I pay?
How can I schedule pet sitting service?
How are my keys handled?
Are the pet sitters insured and bonded?
Does my pet sitter accept tips?

Why should I choose a pet sitter instead of kennel for my pets? [back to top]

Arlene's Pet Care will help your pet maintain it’s current routine.  Your furry friend will be less stressed and much more relaxed remaining in his/her own surroundings.  They are subject to constant barking and illness possibilities at a boarding facility.  Having an in-home professional pet sitter in your home with your pet is the next best thing to being there!

What services will ARLENE’S PET CARE provide during visits with my pets? [back to top]

Each visit will include lots of tender loving care, a potty break, feeding, watering, litter box maintenance, play time, tummy rubs, accident clean-up, and medication administration.  A walk can also be arranged for the more active pets.  ARLENE’S PET CARE will provide home care to include altering the blinds and/or lights, bringing in mail and/or newspaper/packages, taking out garbage, altering TV and/or radio, and watering inside plants to provide a more lived in persona when owners are away for an extended period of time.

Are pet sitters from ARLENE’S PET CARE available for times other than vacation periods? [back to top]

Absolutely!  We provide services including walking your dog, potty breaks, play time, tummy rubs, accident clean-up, medication administration and lots of tender loving care for your furry friends that are alone on long work days.

Will ARLENE’S PET CARE take my pets to their home or visit them in mine? [back to top]

Arlene's Pet Care provides in your home professional pet sitting.  Our services come to you and are customized for each individual pet and owner.

How long are the visits? [back to top]

Arlene's Pet Care can provide services according the need of both pet and owner.  Normal visits are 30 minutes but can be extended in 15 minute increments.  Mini-visits are 15 minutes and are available for potty breaks when owners have long working hours. 

Can I meet my pet sitter? [back to top]

Arlene's Pet Care will be happy to make arrangements for you to meet your primary pet sitter in our initial consultation.   

Does ARLENE’S PET CARE require that my pet have vaccinations? [back to top]

Arlene's Pet Care does require that all pets in the household be current on vaccinations and flea prevention.  However, if owners prefer to titre the pets versus vaccinations, we ask for written confirmation from your veterinarian.

If my pet becomes ill or injured during my absence, how will it be handled? [back to top]

Arlene's Pet Care takes the utmost care to prevent illness or injury for your pet.  However, if either occurs your pet sitter will contact your veterinarian or emergency veterinarian for care depending on the situation. 

What if my pet sitter has an emergency and cannot get to my pets? [back to top]

Arlene's Pet Care has a policy of providing a primary and a secondary pet sitter for each client.  In the event of a pet sitter emergency, the secondary pet sitter will be able to continue care without interruption.

Is overnight care available? [back to top]

Arlene's Pet Care has very limited availability for overnight care for pets. Upon approval from Arlene's Pet Care management, the pet sitter will remain in your home with your pet from 10:00 PM until 7:00 AM. Morning feeding will be provided for your pets prior to departure. 

What days of the week is service provided? [back to top]

Arlene's Pet Care offers service throughout the year every day of the week.  Additional charges will apply on scheduled holidays.

Why does ARLENE’S PET CARE request that I call upon departure and arrival? [back to top]

It is imperative that ARLENE’S PET CARE is aware of your departure and arrival to provide proper and constant care for your furry friends.  Many clients can be delayed due to transportation problems.  ARLENE’S PET CARE will continue care for your pets until your return.

What forms of payment do you take and when do I pay? [back to top]

We accept checks, cash and/or money orders. Payment will be due prior to the beginning of service for all clients. All holidays are handled on a first come basis with payment in full due at the time of scheduling service. Please make any and all payment arrangements with Spoil'd Rott'n management.

How can I schedule pet sitting service? [back to top]

Pet sitting services may be scheduled via telephone or email.  We can be reached at (210) 680-3040 or you may email us at admin@arlenespetcare.comThis e-mail address is being protected from spambots. You need JavaScript enabled to view it .  Existing clients may complete a Service Request in the Policies and Procedures section. 

How are my keys handled? [back to top]

Arlene's Pet Care maintains many keys at our office.  These keys remain secured and locked unless in use during pet sitting visits.

Are the pet sitters insured and bonded? [back to top]

Arlene's Pet Care provides liability insurance and bonding for all owners and subcontractors.  This provides protection to our clients for any negligent incident that may occur.

Does my pet sitter accept tips? [back to top]

Absolutely!  Although not required, ARLENE’S PET CARE pet sitters appreciate all tips for great service provided.  100% of the tips are given to your individual pet sitter.